FAQ

We’re a feline-exclusive retailer that carefully curates every product – from hypoallergenic foods to anxiety treatments – with your cat’s wellbeing as our top priority. Our Perth-based team packages orders with the same care we’d want for our own cats, using eco-friendly materials and special protections for fragile items.

Our range includes standard dry food, specialized diet food, and hypoallergenic options. For sensitive cats, we recommend consulting your vet before trying our probiotic-enriched or limited-ingredient formulas. Temperature-sensitive items like probiotics are shipped with cooling packs to maintain efficacy.

Always check product age recommendations in descriptions. We carry treatments for all life stages, but kitten-specific formulas are clearly marked in our Flea and Tick Treatment section. When in doubt, our customer team can advise on appropriate options.

We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All customs and duties are calculated at checkout with no surprise fees.

Contact us immediately at [email protected] if your order hasn’t entered processing (within 1-2 business days). We’ll do our best to accommodate changes to ensure your cat gets exactly what they need.

Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days after dispatch) – ideal for urgent needs like medications.
Free Shipping: For orders over £50 via EMS (15-25 business days) – perfect for non-perishables like litter or scratchers.
All orders process in 1-2 business days from our Perth warehouse.

We ship globally except some remote Asian regions and other inaccessible locations. Enter your address at checkout to confirm availability. Our team carefully packages each international order with appropriate protections for its journey.

These are packed with cooling packs and insulation materials to maintain product integrity. We recommend choosing Standard Shipping for maximum freshness of perishable items like hypoallergenic foods or flea treatments.

You may return unopened items in original packaging within 15 days of delivery. For medications/supplements, we can only accept unopened returns. Contact [email protected] to initiate returns – our caring team will guide you through the simple process.

We’re sorry to hear this! Fragile items like bowls and litter boxes receive special protection, but if damage occurs, email us photos within 48 hours of delivery at [email protected]. We’ll promptly arrange replacements for items damaged in transit.