Welcome to Supplies Store! We’re passionate about providing premium products for your feline friends. These Terms and Conditions outline the rules and regulations for using our website and making purchases. By accessing our site and placing orders, you agree to these terms.

1. General Information

Company: Supplies Store

Address: 49 Dunkeld Rd, Perth, GB PH2B 3WC

Email: [email protected]

Website: suppliesesstore.com

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing orders
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be at least 18 years old to make purchases
  • Comply with all applicable laws and regulations in your country regarding pet products

3. Products and Services

3.1 Product Range

We specialize in high-quality cat products including:

  • Beds, baskets, and scratchers
  • Food and diet products (dry food, hypoallergenic options, treats)
  • Health products (flea/tick treatments, medications, supplements)
  • Litter boxes and accessories
  • Toys and stress-relief products

3.2 Product Information

  • We make every effort to display product colors and features accurately, but slight variations may occur
  • Product descriptions are provided by manufacturers and should not replace veterinary advice
  • Some products may have age, weight, or health condition restrictions – please check before purchasing

3.3 Restricted Items

Certain products have special conditions:

  • Medications and supplements cannot be returned due to regulatory restrictions
  • Opened food products cannot be returned for hygiene reasons
  • Personalized items are non-returnable

4. Ordering and Payment

4.1 Placing Orders

  • Adding items to your cart doesn’t reserve them – stock is only allocated upon payment
  • We reserve the right to cancel orders if products become unavailable
  • You’ll receive an order confirmation email once payment is processed

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We don’t store your full payment details.

4.3 Pricing

  • Prices are in GBP (£) and include VAT where applicable
  • We reserve the right to adjust prices but will honor the price at time of order
  • You’re responsible for any customs duties or import taxes in your country

5. Shipping and Delivery

5.1 Shipping Options

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

5.2 Delivery Information

  • Order processing: 1-2 business days
  • We ship worldwide except some Asian regions and remote areas
  • Delivery times may vary during peak periods or due to customs clearance
  • You’re responsible for providing a correct delivery address

6. Returns and Refunds

6.1 Return Policy

  • 15-day return window from delivery date for most items
  • Items must be unused, in original packaging with tags
  • Initiate returns by emailing [email protected] with order details
  • Original shipping costs are non-refundable unless we made an error

6.2 Refund Process

  • Refunds processed within 5 business days of receiving returned items
  • Credit/debit cards: 3-5 business days to appear on your statement
  • PayPal: Typically processed within 24 hours

6.3 Exchanges

  • Exchanges are subject to product availability
  • Same value: No additional payment
  • Higher value: Pay the difference
  • Lower value: We’ll refund the difference

7. Intellectual Property

  • All website content (text, images, logos) is our property or used with permission
  • You may not reproduce, distribute, or create derivative works without permission
  • Product names and descriptions may be trademarks of their respective owners

8. Liability and Disclaimers

8.1 Product Use

While we carefully select our products:

  • We’re not liable for any adverse reactions or injuries from product use
  • Always follow manufacturer instructions and consult your vet when needed
  • Monitor your pet when introducing new products

8.2 Website Use

  • We strive for accurate information but don’t guarantee error-free content
  • We’re not liable for temporary website unavailability
  • We may modify or discontinue any aspect of the website without notice

9. Privacy and Data Protection

We handle your personal information according to our Privacy Policy. By using our site, you consent to this processing.

10. Governing Law

These terms are governed by UK law. Any disputes will be subject to the exclusive jurisdiction of UK courts.

11. Changes to Terms

We may update these terms periodically. Continued use of the site after changes constitutes acceptance.

12. Contact Us

For questions about these terms, please contact our cat-loving team at:

Email: [email protected]
Postal: Supplies Store, 49 Dunkeld Rd, Perth, GB PH2B 3WC

Thank you for choosing Supplies Store – where your cat’s happiness is our top priority!